Engage Management

Project Success Stories

The Drake Well Service Project

by Chris Hatton

The Angelina Group was engaged to work with Drake Well Services in October 2006. Our original deliverables were to coach and facilitate consistent execution of JHA's, implementation of a custom behavioral based observation/idea system, and to implement cross rig safe work procedures/alerts. The Total Recordable Incident Rate or TRIR would be one measure of the success of this project.

COACHING AT RIG SITES

As the project proceeded and trust was built between Drake Well Service and The Angelina Group, we were able to collectively develop innovative new systems and protocols, and make improvements to existing policies and procedures that addressed the needs and concerns of Drake leadership and employees. As a consequence, our deliverables and coaching plan expanded to include:

ENHANCED SAFETY MANAGEMENT SYSTEM

As ownership of safety leadership increased and hazard awareness amplified, the Drake Safety Management System became a living document whereby change was encouraged, and enhancements were readily communicated and implemented in the field.

ENHANCED MONTHLY SAFETY MEETINGS

Drake's monthly company safety meetings were enhanced in both format and content. An open forum, town hall format was chosen to allow everyone to voice concerns, discuss current issues, and plan for the future and to reach consensus driven solutions. An employee recognition component was added to praise acts of outstanding safety leadership, superior performance and innovative solutions

FORMATION OF THE DRAKE SAFETY COMMITTEE

The Drake Safety Committee was developed to allow leadership with supervisors and office personnel to openly discuss issues that impact the overall operations. With each agenda item, consensus driven action items are defined and delegated. Status of the previous month's action items lead each meeting thus progress can be tracked for improved implementation.

SHORT SERVICE EMPLOYEE PROGRAM

The Drake Short Service Employee (SSE) program was developed to provide training and mentorship to new employees and to identify them via green hard hats on work locations. We believe that this SSE program has been instrumental in reducing turnover rates, developing a more skilled workforce, enhancing hazard recognition, and building stronger teams.

DRAKE OBSERVATION CARD

The Drake Observation (DOC) card is a behavior based safety program designed to encourage and facilitate reporting of observations involving communication of unsafe behaviors and conditions, and to encourage the continuation of the good behaviors. It also provides an avenue of sharing new ideas between the rig crews and management. The DOC card system also acts as a principal leading indicator of behavioral trends.

MANAGEMENT OF CHANGE SYSTEM

A management of change system was developed to provide a platform to record changes throughout Drake operations. Included is a process for tracking past equipment modifications and repairs to ensure compatibly of change.

NEAR MISS REPORTING SYSTEM

The near miss reporting system as developed and implemented has become a valuable tool for tracking potential hazards. It is a mechanism for sharing lessons learned, thus increasing the probability of preventing reoccurrences of similar incidents on other rigs.

SITE SECURITY

The site security program has been implemented to provide safety and performance benefits by ensuring communication of worksite hazards and behavior expectations. The site orientation process also provides an opportunity for Drake personnel to confirm that all who enter have received the mandated ConocoPhillips SJB training. In aggregate, it provides clear expectations for the safety culture that is expected on a Drake Well Service Location.

JOURNEY MANAGEMENT PROTOCOLS

Journey management protocols are established to convey process ownership of moving equipment from location to location. The protocols engage rig move teams to communicate, coordinate, and assess risks and plan for the unexpected.

LONE WORKER PROGRAM

Designed to protect workers who are exposed to hazards where no one can assist if unexpected incidents occur. The process involves lone workers to call into the office every four hours and update the office of their location and travel plans for the next four hours. If a call is not received by the office then the office will attempt to make contact. If contact can not be made then a search is started using the previous called in information.

HAZARD HUNTS

A process created to foster better relationships between Drake Well Service Toolpushers and the crews on location. It facilitates communication and expectations of supervisors to the rig hands. The supervisor enlists the help of a rig hand to do a safety walk-around where equipment and behaviors are audited and discussed. The supervisor records this information on the hazard hunt form and the rig hand records the findings on the Drake Observation Card.

COMPANY MISSION AND ANNUAL GOALS STATEMENT

Demonstrates Drake Well Service has a commitment to being a learning organization. Companies need a clear set of goals and a mission to encourage continued improvement. This inspires tracking of positive occurrences. Positive changes are difficult to implement without tracking.

EMERGENCY RESPONSE INFORMATION

This is a process that allows emergency response information (ERI) to be easily accessible to rig personnel. In remote locations time can be extremely important and in emergencies this information can be the difference between life and death. Personnel are informed upon arriving on location where the ERI form is posted. This form assigns emergency duties and provides a single location where all contact information can be obtained quickly.

SUCCESS

The outstanding success of this project would have not been possible without the cooperation of Drake Well Service leadership, management and rig crews. By working together and taking ownership of their personal areas of responsibility, they have proven to all that a goal can be reached if you are willing to commit the resources and put forth the effort. Drake Well Service has achieved over three years of incident free operations, and is well on their way to year four. With their attitude and commitment to openness, being flexible and willing to embrace change I believe they will be celebrating four years with a zero TRIR. The management of Drake Well Services has committed their organization to a zero incident culture and Greg Drake has made it a company mission to continue with the successes that have been achieved over the duration of The Angelina Group project. The Angelina Group is proud to be partnered with such an outstanding organization.